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Learn about effective tools to prevent future serious incidents

Many companies find it hard to learn from incidents at work. This leads to them happening again. Our online training is designed for safety professionals. It teaches you how to use SCALE® – our evidence-based methodology – to accurately identify and manage risks, learn from serious injury and fatality potential (SIFp) incidents, and improve the performance  of critical controls.

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SCALE Serious Incident Analysis Foundations

Wondering why serious workplace incidents keep happening, despite established risk management systems? It’s because companies struggle to train safety professionals with accident and causation analysis that to get to the bottom of why incidents happen.

Our Serious Incident Analysis Course for serious incidents helps safety professionals:

  • Uncover the real reasons behind serious workplace incidents
  • Learn why critical controls sometimes fail
  • Reduce re-occurrence of repeat serious incidents

We’ll show you how to:

  • Spot hidden risks before they become serious incidents
  • Understand why workers sometimes take shortcuts
  • Create risk management strategies that actually work

Learn how to use and apply industry-leading analytical tools and specialist incident analysis techniques to identify, analyse and prevent serious incidents.

This course includes

9 Lessons between 40-60 minutes each

Full access for up to 3 months

Access on desktop, tablet,and  mobile

Certificate of Completion

Overview of SCALE® Serious Incident Analysis Foundations Course

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9
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Module 1

Course introduction

Introducing the structure of the course, what you will be learning, and some of the benefits of completing this eLearning program. We also discuss the background to the SCALE™ approach, and why and how it was developed.

40 minutes
02
Module 2

Gathering information

The basic information you've got to have for any investigation, plus the extra details that can facilitate your analysis to go deeper beyond human error and generate a more thorough set of analytical findings.

40 minutes
03
Module 3

Deciding what to analyse

You'll learn how to assess incident severity potential, recognise seemingly minor incidents that could escalate, and apply a systematic approach to select high-potential incidents for in-depth investigation. 

40 minutes
04
Module 4

Controls and how they fail

The first session on causal analysis focuses on controls and how they fail in the real world. It explains the importance of control design and implementation in governing safety performance.

40 minutes
05
Module 5

Antecedents: Human factors

This session will show you that the human side of incidents is more complex than just not focusing adequately on the task, and there are a range of queries that can lead to much deeper analysis of the human factor aspect of an incident.

40 minutes
06
Module 6

Antecedents: Operational factors

This session takes learners into the operational factors that largely dictate how work gets done, that can erode the effectiveness of critical controls and set the scene for incidents and unplanned outcomes to occur.

40 minutes
07
Module 7

Antecedents: Organisational factors

This session focuses on the Organisation systems factors that sit upstream of operating culture and can subtly (and sometimes not so subtly) figure in the background of incidents and contribute to eroding control effectiveness.

40 minutes
08
Module 8

Prioritising analytical findings

This session addresses how to work out amongst all the likely findings, which are the most important, and perhaps which are the most urgent to deal with. This is a critical step that will ensure that operational exposure is contained as fast as possible.

40 minutes
09
Module 9

Actions that reduce exposure

Once causal analysis is completed as thoroughly as possible, the most important task then is to workout what will truly strengthen controls (if possible) and reduce the impact of factors that affect their implementation. This session will steer you toward high value corrective actions.

40 minutes

The benefits of being trained in SCALE®

Understand why serious incidents happen and how to prevent them

Our SCALE® method provides a roadmap that reveals the hidden reasons behind workplace incidents. We don't just look at what went wrong – we uncover why it happened and how to stop it from happening again.

Know which incidents matter most

Our SCALE® method helps you focus on the incidents that truly matter. When your team is busy and resources are tight, we show you how to zero in on the most serious risks.

Learn why good workers make mistakes

Our SCALE® method reveals the hidden reasons why serious incidents happen, even when workers are trying their best and critical controls are in place.

Discover how turn analysis insights into real-world protection

Our SCALE® method doesn’t just identify problems – it gives you a useful approach to fix them. We help you create strategies that are effective at reducing the risk of serious incidents and reveal opportunities to redesign pre-existing controls or build new ones.

"Unitywater strengthened its approach to the management of high-risk activities through an in-depth review of all incidents that had serious or fatality potential.. we were able to identify what the critical risks were within the organisation.."

Source: Leading Positive Safety, Sentis

".. Warren guided us through a transformational safety management project at Aurizon. He is an enthusiastic facilitator who can bring a diverse group of people to work towards a common goal. Being a skilled educator, he ensured the team was well equipped to translate knowledge and insights to practical application"

Strategy and Innovations Leader
Aurizon Rail

"Their work was excellent and [their] critical thinking and challenging approach helped inform health and safety priorities including identifying opportunities to enhance our integration of work planning with critical risk management; strengthening our broader control and critical control assurance approach, enhancing leading indicators for critical risk and identifying opportunities for reducing clutter in our downstream processes"

General Manager HSEQ
UGL

"Warren is a very astute leadership coach, focusing on the end game through conceptual application and a high level of understating how business systems, people and culture must all come together for successful change within large corporations. As a result of this, Warren has helped businesses (including Australia Post Group) have success in change cultural programs."

Head of Continuous Improvement
Australia Post

"The SCALE® Process Model uses systemic techniques to provide a deeper understanding of how multiple factors contribute to the severity of an event aiding in reducing the incidence of serious injuries and fatalities."

Federation University

Meet the Course Contributors

Warren Smith
Director | Research and Data Science

Warren is dedicated to enhancing safety performance across industries. Over the past 20 years, he has worked with both large and medium-sized enterprises, guiding them towards pragmatic safety performance improvements.  

Warren's expertise notably includes managing exposure to serious injuries and fatalities, leadership development, behaviour change, safety governance, systems alignment, and the exploration of human factors associated with error and reliability. His Bachelor of Arts degree provides a valuable social lens to workplace safety that informs a complete approach to risk management.

Liz Seaward
Technical Advisor

Liz is an experienced senior Health and Safety Professional with a strong HR, Organisation Change and academic background. She brings significant experience working in both senior and operational roles within work health and safety, organisation development, HR and quality management systems. Liz was most recently involved with Federation University's VIOSH Graduate Programs in WHS / OHS.

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